Privacy Policy

This Privacy Policy explains how F1 Casino handles personal information when players visit the website, create or use an account, contact support or use related gambling services. It also explains the choices available to players regarding their information.

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About this Privacy Policy

F1 Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure manner. This policy applies to information collected through the F1 Casino website, account services, customer support channels and other services connected with the player experience.

Article contents

About this Privacy Policy Information that may be collected How information is used and shared Cookies, security and retention Privacy choices and data rights

Personal information means information that identifies, relates to or could reasonably be linked with an individual. The information collected depends on how a player uses the website, which services are used and what information is required for account, payment, verification and legal purposes.

By using the website, players acknowledge that information may be collected and used as described in this policy. Where consent is required for a particular activity, players will be given an appropriate choice. Consent can be withdrawn where the processing is based on consent, although this will not affect processing that is permitted or required on another basis.

This policy should be read together with the website’s other applicable terms and notices. If the way information is handled changes, this page may be updated so that it continues to explain current practices. Players should review the policy from time to time.

Information that may be collected

A casino website may handle several types of information. The amount and type of information collected will depend on the player’s account activity, the services used and the checks that need to be completed.

Account details, such as a player’s name, date of birth, contact details, login details, account preferences and information supplied when an account is created or updated.
Identity and verification information, which may include copies or details from identity documents, address information and other information needed to confirm identity, eligibility, account ownership or the source of funds where appropriate.
Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method details, transaction status and related financial records. Payment information may be handled by specialist payment providers as part of completing a transaction.
Activity and technical information, such as IP address, browser type, operating system, device information, device identifiers, general location information, pages visited, access times and interactions with the website.
Cookie and similar technology data, including information about preferences, sessions, website performance and how the website is used.
Communications and support records, including messages sent to support, feedback, complaints, requests, verification correspondence and information provided during an account review.
Information connected with safer gambling, fraud prevention, security or compliance checks, where this is necessary to protect players, the website and the integrity of services.

Some information may be received from service providers that help with payment processing, identity checks, security, fraud prevention, website hosting, analytics or customer support. Information may also be created from account activity, such as transaction history, login events and security alerts.

How information is used and shared

Personal information is used only for legitimate business, service, security and legal purposes connected with operating an online casino website. These purposes may include:

Creating, maintaining and administering player accounts.
Providing access to website features and processing deposits, withdrawals and other transactions.
Confirming identity, checking eligibility and completing account verification.
Detecting and preventing fraud, money laundering, account misuse, unauthorised access and other harmful or unlawful activity.
Meeting legal, regulatory, financial, record-keeping and responsible gambling obligations that apply to the service.
Responding to questions, resolving complaints, providing technical assistance and managing customer support.
Improving website functionality, performance, security, content and player experience.
Sending service messages about accounts, transactions, security, policy updates or other necessary operational matters.
Sending marketing communications where permitted and where the player has provided the required consent or has not opted out.

Information may be shared with carefully selected providers that perform services on behalf of the website, such as payment processing, identity verification, fraud monitoring, information technology, hosting, analytics, communications and support. These providers should receive only the information needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect the website or players, investigate suspected misuse, enforce applicable terms, respond to a valid legal request or meet an obligation imposed by law. Information is not shared for unrelated purposes without an appropriate reason or permission where permission is required.

If marketing messages are sent, players can unsubscribe using the option provided in the message or by contacting privacy support. Withdrawing marketing consent will not stop essential service communications, such as messages about account security, transactions or important changes to the service.

Cookies, security and retention

Cookies and similar technologies

F1 Casino may use cookies and similar technologies to keep the website working, remember settings, maintain secure sessions, understand website usage and improve performance. Some cookies are necessary for core functions, while others may support analytics, preferences or relevant communications.

Players can manage or restrict cookies through the settings in their web browser. Blocking or deleting certain cookies may affect the availability or performance of some website features. Browser settings can usually be used to view, remove or refuse cookies, depending on the browser and device.

Security

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, monitoring, secure systems and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure.

Players should keep login details confidential, use a secure device and contact support promptly if they believe an account or password has been compromised. F1 Casino will not normally ask players to disclose a password through an unexpected message.

Retention of information

Information is retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records and business continuity. Some records must be kept for a period required by law even after an account has been closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights may include asking for access to information held about them, requesting correction of inaccurate or incomplete information, requesting deletion of information and withdrawing consent to marketing.

To exercise these rights, or to ask a privacy question, contact support@f1casino.win. The request should include enough information to identify the relevant account and clearly explain what is being requested. For security, additional information may be required to confirm the requester’s identity before a request is completed.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, out-of-date or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be changed.

A deletion request may not apply to every record. Information may need to be retained for legal, security, fraud prevention, financial, dispute resolution or other legitimate purposes. If a request cannot be completed in full, the reason will be explained where appropriate. Requests will be considered and handled within a reasonable timeframe, subject to verification, technical requirements and applicable obligations.

Players may also contact privacy support if they believe their information has been handled incorrectly or if they want further clarification about this policy. F1 Casino aims to address privacy concerns promptly and fairly.